Post by account_disabled on Dec 3, 2023 14:15:49 GMT 10
Greggs isn't technically an ecommerce store, but it's a great FAQ template because it shows you how to give personality to any communication.
Greggs is a restaurant brand with several outlets in the UK. He has a humor-based marketing style that jumps on trending news and often gets viral coverage on social media, thanks to his unique style.
FAQ template
Greggs has built a strong brand that uses no-nonsense language with Country Email List plenty of personality to connect with its audience. He consistently uses his tone of voice in all communications, including FAQs.
FAQ template
Greggs manages to maintain a balance between providing information that must be legally valid and communicating in an unmistakable way.
FAQ template
FAQs should never be considered something secondary because they are central to the customer experience and an extension of the brand.
IKEA
The Swedish giant that taught the world how to build its own furniture is no stranger to making the user do all the heavy lifting.
Think about designing iconic furniture instructions that can be understood in almost every language known to man, or creating in-store signage that allows the customer to find everything they need in the warehouse without having to ask for help. staff intervention.
IKEA understood that by reducing employee contact with customers it increased the efficiency of its stores and ensured ultra-low prices for customers. Achieving this is much more difficult than you might think.
Of course, the IKEA website covers as many customer questions as possible to reduce the need for customer inquiries (and therefore staff).
In keeping with the minimalist Swedish style, the questions are direct and the answers are concise. It is very easy and quick to find information.
Greggs is a restaurant brand with several outlets in the UK. He has a humor-based marketing style that jumps on trending news and often gets viral coverage on social media, thanks to his unique style.
FAQ template
Greggs has built a strong brand that uses no-nonsense language with Country Email List plenty of personality to connect with its audience. He consistently uses his tone of voice in all communications, including FAQs.
FAQ template
Greggs manages to maintain a balance between providing information that must be legally valid and communicating in an unmistakable way.
FAQ template
FAQs should never be considered something secondary because they are central to the customer experience and an extension of the brand.
IKEA
The Swedish giant that taught the world how to build its own furniture is no stranger to making the user do all the heavy lifting.
Think about designing iconic furniture instructions that can be understood in almost every language known to man, or creating in-store signage that allows the customer to find everything they need in the warehouse without having to ask for help. staff intervention.
IKEA understood that by reducing employee contact with customers it increased the efficiency of its stores and ensured ultra-low prices for customers. Achieving this is much more difficult than you might think.
Of course, the IKEA website covers as many customer questions as possible to reduce the need for customer inquiries (and therefore staff).
In keeping with the minimalist Swedish style, the questions are direct and the answers are concise. It is very easy and quick to find information.